Our Privacy Policy
Full Media & Consulting
Effective Date: 28.09.2023
Website: www.fullmediaconsulting.com
Address: Glenealy Tower, 17/F, No. 1 Unit 2A, Hong Kong
Support Phone: +62 878 6616 9419
1. Introduction
Full Media & Consulting ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our SaaS CRM platform available at www.fullmediaconsulting.com.
By accessing or using our services, you agree to this Privacy Policy. If you do not agree, please do not use our services.
2. Information We Collect
We collect personal and business information to provide and improve our services, including:
Name, email address, phone number, and business information
Login credentials and usage data
Billing and payment information
Device and browser information
Communication and support history
3. How We Use Your Information
We use your information to:
Provide, operate, and maintain our CRM platform
Process transactions and manage subscriptions
Communicate with you, including support and service updates
Improve our services and user experience
Comply with legal obligations
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
Payment processors for billing
Service providers who support our operations
Law enforcement if required by applicable law
Business transfers in case of a merger or acquisition
5. Data Retention
We retain your information for as long as necessary to provide services and comply with legal obligations. You may request deletion of your data by contacting us at [email protected].
6. Security
We implement industry-standard security measures to protect your data. However, no method of transmission or storage is 100% secure. Use our services at your own risk.
7. Refund and Dispute Policy
We offer a 7-day refund policy for new subscriptions. Refund requests must be submitted in writing within 7 days of the initial payment.
For disputes regarding billing, please contact our support team within 14 days of the charge. We will review and respond within 5 business days.
No refunds are issued after the initial 7-day period unless required by law.
8. Cancellation Policy
You may cancel your subscription at any time through your account dashboard or by contacting support.
Monthly subscriptions will not be charged from the next billing cycle.
Annual subscriptions will remain active until the end of the current term, with no partial refunds unless otherwise specified.
9. Legal and Export Restrictions
Our services may not be used in violation of any applicable export laws and regulations. You agree not to use or provide access to our services to countries or entities subject to sanctions by the United Nations, the United States, or other applicable jurisdictions.
10. Promotions – Terms and Conditions
Any promotions, discounts, or free trials are subject to:
One-time use per customer, unless stated otherwise
Expiry after the promotional period
Non-transferability
Full Media & Consulting reserves the right to modify or terminate any promotion at any time without notice
11. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.
12. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Full Media & Consulting
Website: www.fullmediaconsulting.com
Address: Glenealy Tower, 17/F, No.1 Unit 2A, Hong Kong
Phone: +62 878 6616 9419
Email: [email protected]
Cookie Policy
Full Media & Consulting
Effective Date: 28.09.2023
Website: www.fullmediaconsulting.com
1. Introduction
This Cookie Policy explains how Full Media & Consulting ("we", "our", or "us") uses cookies and similar technologies on our website www.fullmediaconsulting.com (the “Site”). By continuing to use our Site, you agree to our use of cookies as outlined below.
2. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help us improve user experience by remembering your preferences and enabling essential site functions.
3. Types of Cookies We Use
a. Essential Cookies
These cookies are necessary for the website to function properly. They enable core features such as user login, account access, and secure areas of the site. Disabling these cookies may affect the functionality of the website.
b. Performance and Analytics Cookies
We use analytics tools (e.g., Google Analytics) to collect information about how visitors use our Site. These cookies help us understand website performance, traffic patterns, and user behavior so we can improve our services.
c. Functionality Cookies
These cookies allow the website to remember choices you make (such as language preference or region) and provide enhanced, more personalized features.
d. Targeting and Advertising Cookies
We may use these cookies to deliver relevant advertisements and measure the effectiveness of our marketing campaigns. These may be set through our site by our advertising partners.
4. Third-Party Cookies
Some cookies are placed by third-party services that appear on our pages. These third parties may use cookies to collect data independently and may track your activity across other websites.
Examples include:
Google Analytics
Meta Pixel (Facebook)
LinkedIn Insights Tag
Stripe or other payment providers
Please refer to their privacy and cookie policies for more details.
5. Your Cookie Choices
You can control and manage cookies in your browser settings. You may:
Refuse all cookies
Accept only specific types
Delete cookies after each session
Note: Disabling cookies may impact your experience and some parts of the website may not function correctly.
To opt-out of Google Analytics: tools.google.com/dlpage/gaoptout
6. Cookie Duration
Cookies may be stored either for a session (deleted when you close the browser) or as persistent cookies (retained until manually deleted or after an expiration date).
7. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in law, our technology, or our practices. Any changes will be posted on this page with a revised “Effective Date.”
8. Contact Us
If you have any questions or concerns about our use of cookies, please contact us:
Full Media & Consulting
Website: www.fullmediaconsulting.com
Phone: +62 878 6616 9419
Email: [email protected]
